Delivering a new care model through NICU training

Contact information

* This field is mandatory

Country

First name*

First name (phonetic)

Last name*

Last name (phonetic)

Salutation

Academic title

Email address*

Business phone

Company*

Job title

Industry

Function

Specialty

Department

State or Province

City

Address

Zip or Postal Code

By specifying your reason for contact we will be able to provide you with a better service.

Follow up information

Preferred method of contact

Best time to call

Estimated time of purchase

Product of interest

Comments

What is cross border data transfer?

I agree on cross-border transfer of personal information.

I would like to receive marketing related electronic communications about Philips products, services, events and promotions that may be relevant to me based on my user preferences and behaviour.

The transformation to family-centered care at Maxima

Máxima Medical Center is the largest medical center for the Southeast Brabant region in the Netherlands, specializing in high-care obstetrics and neonatology. Around 2,600 babies per year are delivered in its Woman-Mother-Child Center.

Máxima Medical Center was keen to create a new family centered care project that was focused on patients and their families rather than processes. They partnered with Philips to operationalize their family-centered care vision in a specially designed environment promoting privacy across the obstetrics (OB) and neonatal intensive care unit (NICU).

Since opening, they’ve seen a significant improvement in patient and staff satisfaction, and expect long-term benefits from the personalized care environment.

Download case study | Download white paper

Working with Philips felt like a collaboration, like we were working with colleagues. I really experienced a sense of support because it was a very complex project and Philips has a great deal of experience from other hospitals. That felt really valuable.”

Brigit Oele, NICU Manager

Máxima Medical Center

Our approach

Our Philips Wee Care expertise helped transform the Woman-Mother-Child Center by introducing single patient rooms and the Sacred Hour (family bonding in the first hour of a baby’s life).

A staff change management program to improve cross-department collaboration and communication was also introduced.

The Wee Care Sacred Hour Program is a transformational change in providing family-centered developmental care in the perinatal areas (Labor and Delivery/Postpartum/Newborn/NICU) supporting your goals in neuroprotective care.

Goals are to promote skin-to-skin contact (SSC) during the first hour after birth in order to:

Increase early breastfeeding initiation rates
Increase exclusive breastfeeding rates
Increase exclusive breast milk administration rates
Promote maternal-infant bonding/attachment behaviors
Protect baby from the negative effects of separation
Involve families & improve patient satisfaction
Optimize brain development

Results

Since opening, the Center has seen a significant improvement in patient and staff satisfaction and expects long-term developmental benefit from the personalized care environment.

98% of staff surveyed felt that the mother and child had a good experience at the Woman-Mother-Child Center thanks to family-centered care.
Around 80% of eligible families have experienced the Sacred Hour since it was implemented; 94% of families surveyed saw it as a positive experience.
Patient satisfaction increased from 58% to 77% in maternity and from 83% to 93% in NICU in two years.¹

¹ Net Promoter Score (NPS) survey

Next steps

The Woman-Mother-Child leaders will continue working on optimizing family-centered care on the obstetrics high care unit and sustaining results in medium care.

Actions will include the initiation of management walk rounds and a parent advisory council to proactively identify potential problems, work on their root causes, and create solutions collaboratively.