If your toothbrush vibrates too powerfully, the troubleshooting tips below may help you find a solution.
We recommend you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.
If your toothbrush comes with the EasyStart feature, check if it is turned on. EasyStart slowly increases the vibration level during the first 14 brushing sessions. It can feel the vibration is lower at the start and stronger at the end of the brushing cycle.
You can turn off the EasyStart feature by: